FAQ

Frequently Asked Questions

Can wooden furniture be shipped by sea?

Yes, it can be shipped by sea. Solid wood furniture is usually inspected by MPI. The inspection fee is around $140+gst, one unit every fifteen minutes, and the fee is around $30+gst. Our quotation does not include inspection fees. (Bamboo and rattan products need special attention)

Our price for LCL sea freight.

The first cubic meter is $500 and the next cubic meter is $200(Sea freight consolidation requires that the volume of the cargo starts from one cubic meter. If the volume is less than one cubic meter, the charge will be charged according to one cubic meter. If the volume exceeds one cubic meter, the charge will be based on the actual measured volume. For example: 1.2m³=$5002+$200*0.2=$540).

How to calculate the volume of an item?

The volume of the item is multiplied by the length, width and height after the packaging. If the customer does not know the specific volume, you can ask the supplier to provide the length, width and height of the item. One cubic meter of cargo cannot exceed 500kg.

How to calculate customs duties?

The goods may also be subject to Goods and Services Tax (GST) of 15%, based on the Customs value of the goods, and including the duty (if any) and postal/courier charges.

Can food be shipped by sea?

Yes, food can be transported in FCL and LCL. The importer needs to provide food import qualifications. The qualification of Food importer needs to apply to New Zealand Customs and MPI. For details, please log on to MPI official website.

What is customs client code? When do I need to apply that?

Import Business. A client code is a unique number that identifies individual importers and exporters. Client codes are only issued to New Zealand entities (such as registered New Zealand companies). A client code is required as part of the import and export entry preparation for shipments valued at NZ$1000 or more.

Price included in the quote.

Our quotation includes the following fees: China and New Zealand customs declaration + customs clearance (including 3 free customs clearance items, each exceeding customs clearance items will be charged 5nzd+gst), China and New Zealand terminal packing + unloading + transportation, sea transportation costs. The price does not include: New Zealand customs duties, customs and MPI quarantine fees caused by personal reasons, terminal detention fees caused by personal reasons, and home delivery fees after arrival.

Can you provide delivery service?

We can provide local delivery services. We will determine the quotation based on the distance between the delivery address and the warehouse, the weight of the goods, and the volume of the goods. Logistics distribution only provides unloading to the door.

How to claim if my goods are lost or damaged?

We will check the item list with you before loading, please make sure your items are all available. If there is any loss, please contact us in time and check the information with the manufacturer. If the loss is caused by the manufacturer's missing goods, we will not provide compensation. If it is lost or damaged during transportation, we will compensate according to the situation.

Shipping schedule and cycle.

Starting in June, we will have containers departing from China every week. The shipping cycle is about 25-30 days, and the customs clearance time is 1-2 weeks. (Except for special circumstances: bad weather, route changes, and the replacement of freighters during peak periods).

Services included and not included in the quotation

Our quotation includes the following costs: China and New Zealand customs declaration + customs clearance (including 3 free customs clearance items, each exceeding the customs clearance item is charged $5+gst), China and New Zealand terminal packing + unloading + transportation, sea transportation costs. The price does not include: New Zealand Customs GST and DUTY (if special goods produce duty), customs and MPI quarantine fees caused by personal reasons, terminal detention fees caused by personal reasons, and home delivery fees after arrival at the port.

Why fumigation, will fumigation harm my goods?

Fumigation is a method of pest control that completely fills an area with gaseous pesticides—or fumigants—to suffocate or poison the pests within. It is used to control pests in buildings (structural fumigation), soil, grain, and produce, and is also used during processing of goods to be imported or exported to prevent transfer of exotic organisms. This method also affects the structure itself, affecting pests that inhabit the physical structure, such as woodborers and drywood termites.